Privacy Policy

1. Information We Collect

We collect information you choose to provide, including your name, phone number, email address, property address, requested service, preferred dates, property details, communication preferences, and the contents of messages you send us.

When you use our website, our hosting and service providers may automatically receive technical information such as your IP address, browser type, device information, referring page, pages visited, and general usage data. We may also keep records of quotes, appointments, services, payments, and communications.

2. How We Use Information

We may use information to:

• Respond to quote requests and questions.
• Schedule, provide, and follow up on exterior cleaning services.
• Send service-related communications, including appointment reminders, confirmations, and account notifications.
• Send marketing or promotional messages when you have separately agreed to receive them.
• Process payments, maintain business records, improve our website and services, prevent fraud or misuse, and comply with legal obligations.

4. How We Share Information

We may share information with vendors that help us operate our business, such as website hosting, form processing, communications, scheduling, payment processing, analytics, and professional service providers. These providers may use information only as needed to perform services for us or as permitted by law.

We may also disclose information when required by law, to protect rights or safety, in connection with a business transfer, or when you direct or authorize us to do so. We do not sell your personal information for money.

5. Cookies and Third-Party Services

Our website and its providers may use cookies, server logs, or similar technologies for site operation, security, performance, and basic usage measurement. The site may load services supplied by third parties, such as web fonts, which may receive technical information from your browser under their own privacy practices.

You can adjust cookie controls through your browser. Blocking certain technologies may affect how the site works.

6. Data Retention and Security

We retain information for as long as reasonably needed for the purposes described in this Policy, including providing services, maintaining records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods may vary based on the type of information and our business needs.

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no website, transmission, or storage system can be guaranteed to be completely secure.

7. Your Choices and Privacy Rights

You may unsubscribe from promotional emails by using the unsubscribe instructions in the message, and you may stop text messages by replying STOP. You may also contact us to request access to, correction of, or deletion of your information. We will review requests and respond as required by applicable law.

We may need to verify your identity before completing a request, and some information may be retained when permitted or required by law.

8. Children’s Privacy

Our website and services are intended for adults seeking property services and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can address it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last revised. Your continued use of the website after an update is subject to the revised Policy.

10. Contact Us

For questions or privacy requests, contact Island Exterior Services, Louisville, Kentucky, by phone at (502) 676-8469 or by email at island.exterior502@gmail.com.